Terms of Service

Last Updated: [31/01/2025]

This website is operated by Exclusivestores.com.ng

Throughout the site, the terms “we”, “us” and “our” refer to Exclusivestores.com.ng Exclusivestores.com.ng offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

1. General Overview

Exclusive Stores operates as an e-commerce platform that specializes in selling watches and bracelets. We strive to provide high-quality products and seamless customer service. These Terms govern all purchases made on our Website.

2. Product Availability and Refund Policy

We endeavor to keep our inventory up to date; however, product availability may vary. In cases where a customer places an order for a product that is out of stock:

  • We will not substitute the product with another item unless explicitly requested by the customer.

  • Instead, we will initiate a full refund to the customer for the unavailable product.

  • Refunds will be processed through the original payment method within 5-10 business days.

  • The customer will receive an email confirmation once the refund has been processed.

3. Price Variation Policy

Due to market fluctuations, there may be variations in product prices between the time of listing and the time of purchase. In cases where there is a price difference:

  • If the price of the product increases after purchase but before shipment, we will notify the customer of the price change and offer the option to either pay the difference or receive a full refund.

  • If the price of the product decreases, the customer is entitled to request a refund of the excess amount paid.

  • Any refunds due to price variations will be processed within 5-10 business days.

4. Order Placement and Payment

  • All orders must be placed through our Website.

  • Payments must be completed before an order is processed. We do not offer payment on delivery.

  • Accepted payment methods include debit/credit cards, bank transfers, and other methods listed at checkout.

  • Once an order is placed, customers will receive a confirmation email with order details.

5. Shipping and Delivery

  • Orders are processed within 1-3 business days after payment confirmation.

  • We provide nationwide delivery across Nigeria.

  • Delivery times vary depending on location, and estimated delivery dates are provided at checkout.

  • GIG Logistics usually takes 3-5 working days

 

6. Customer Support

For inquiries, refunds, or complaints, you can reach out to our customer support team via:

  • Email: info@exclusivestores.com.ng

  • Phone: 08120692042

  • Live Chat: Whatsapp ( 08120692042)

7. Modification of Terms

We reserve the right to update these Terms at any time. Changes will be effective immediately upon posting on this page. We encourage users to review this page periodically.

8. Governing Law

These Terms shall be governed and interpreted in accordance with the laws of Nigeria. Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of Nigerian courts.

By continuing to use exclusivestores.com.ng, you acknowledge that you have read, understood, and agreed to these Terms of Service.

Thank you for shopping with Exclusive Stores!

Shopping Cart